Conditions of Sale:

  • Freight charge may occur on small orders refer to pricelist.
  • Freight FOB. Ex Melbourne. Insurance – buyers care.
  • All goods remain the property of Lights & Lamps Au until paid in full.

Damaged in Transit:

We strive for the best customer experience, but uncontrollable factors may cause transit damage. If packaging or product is significantly damaged upon arrival:

  • Take photos or videos of the damage.
  • Contact us immediately.

For defective items:

  • Capture evidence of damage.
  • Contact us within 7 business days of receipt.

We’ll take necessary measures to improve our delivery service, including providing feedback to our delivery partner.

Wrong Item Delivered:

If you receive an incorrect item:

  • Take a photo.
  • Inform us within 3 business days.
  • We’ll arrange the pick-up, return, and delivery of the correct item at no cost to you.

For any questions, email us at


  • Decorative lightings: 12-month warranty.
  • LED products: 24-36 months, depending on the specific product.
  • You are entitled to a replacement or refund for a major failure, such as electrical issue or part of the product us misfunctioning. We do not cover for the damage or the deficiency that made by the owner. The 12-month warranty beginning from the date of invoice.
  • Lights and Lamps Au retain the authority to address a warranty claim through repair, replacement, or credit, as deemed appropriate. If you suspect an issue with your purchased item, kindly reach out to us at, providing your original order/invoice number, accompanied by photos illustrating the problem and a concise description. Proof of purchase is essential, and an evaluation of the product may be necessary to ascertain eligibility for a refund or replacement. In the event of approval, the consumer will be responsible for the costs associated with returning the product to our Melbourne warehouse. Contact us at with order/invoice number, photos, and a brief description for warranty claims.

Other Problems:

Contact us within 7 days after receiving goods for any other issues.

Change of Mind:

  • Returns due to variances from product images are considered ‘change-of-mind.’
  • All refunds, including change-of-mind returns, will be in the form of a store credit and customer will be responsible for the associated shipping cost.
  • Change-of-mind returns/refunds are not allowed for items on sale or custom items.
  • Conditions for change-of-mind returns/refunds: ‘As new’ condition, securely packaged in the original packaging, not used, assembled, scratched, or altered.

Privacy Policy:


In the course of the purchasing and selling process, when you buy items from our store, we gather personal information provided by you, including your name, address, and email address.

As you navigate through our store, we automatically receive your computer’s internet protocol (IP) address. This information aids us in understanding details about your browser and operating system.

Email Communication: With your consent, we may send you emails containing information about our store, new products, and other updates.

In safeguarding your personal information, we implement precautionary measures and adhere to industry best practices to prevent any unauthorized loss, misuse, access, disclosure, alteration, or destruction of the information.